Validity and authenticity: How to ensure Joe is really Joe in online training
Did anyone read the Australian last weekend? Helen Trinca wrote an article exposing how KPMG Australia spent millions on online compliance training for their staff only to experience issues with cheating and mass answer-sharing resulting in a fine in excess of over half a million dollars.
In the classroom, facilitators are critical to the delivery of any course but I think we must be honest that even the best and most experienced facilitators can have off days and their delivery/support can vary, Importantly, though not every facilitator is the best and most experienced so the quality of delivery can vary greatly which is where the power of well designed online training lies: great course material, no way of gaming assessment, meaning excellent learning every time around for all students.
This article discusses how, with a properly designed Learning Management System (LMS), online training is valid and authentic every time.