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Lead team effectiveness


Plan to achieve team outcomes
Organisational plans
Performance plans
Performance plan format
Negotiating performance plans
Key performance indicators
Monitor performance
Provide performance feedback
Lead team to develop cohesion
Addressing behaviours that conflict with the organisation's standards and values
Effective leadership qualities
Gain and maintain trust and confidence of contacts
Use high level negotiation skills to encourage positive outcomes
Planning your negotiation strategies
Participate in and facilitate work team
Ensure management performance and behaviour serves as a positive role model
Ensure management performance and behaviour meets the organisation's requirements
Facilitating group effectiveness
Decision making styles
Use organisation's standards and values in conducting business
Question standards and values considered damaging to the organisation
Qualities of an ineffective leader
Develop and maintain relationships to promote business benefits
Ensure personal performance contributes to developing an organisation with integrity and credibility
Liaise with management
Identify the type of meeting and its purpose
Meeting agendas
Facilitating involvement in decision making
Decision making process
Define the issue
Gather data relevant to the issue
Organise information relevant to the issue
Assess options including risks and determine preferred course of action
Ensure decisions are timely
Communicate decisions clearly
Prepare and agree plans to implement decisions
Use feedback processes to effectively monitor the implementation and impact of decisions
Scenario Task - Short answers
Assignment Written - Develop a team work plan
Assignment Verbal - Team purpose

Example Resources

There are 32 different videos used throughout this unit. Here's three picked at random: