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CPCCCM1014A

Conduct workplace communication



Adobe PDFMatrix Map PDF

Adobe PDFContinuous Improvement PDF


Tasks


GATHER, CONVEY AND RECEIVE INFORMATION
What is Workplace Communication
SDS Interpretation - MDF
SWMS - Interpretation - Working at Heights
Safety Data Sheet Interpretation - Tanalith - T
Evacuation and Fire Safety - Interpretation
Form Filling and Listening - Activity
Plan reading and forms
Communication Numeracy
HOW TO COMMUNICATE
Responding to Individual Differences
Becoming an Assertive Communicator
Webcam Exercise 1: Improving Communication
Webcam Exercise 2: Examples of Aggressive/Passive Communication
COMMUNICATION HIERARCHY
Hierarchy - Who to Contact
Webcam Exercise 3: Reporting to Workplace Personnel
Webcam Exercise 4: Verbal Communication Instructions
FOLLOWING VERBAL INSTRUCTIONS
Spoken Messages and Verbal Instructions
Types of Signage
Hand Signals and Construction Industry Terminology
Webcam Exercise 5: Hand Signals
FOLLOWING WRITTEN INSTRUCTIONS
Understanding Written Communication
Using Emails for Workplace Communication
Other Forms of Written Workplace Communication
Webcam Exercise 6: Written Communication Instructions
COMMUNICATION WITH CLIENTS
Providing Clients with Appropriate Information
Leaving a Positive Image with Clients
Webcam Exercise 7: Communicating with Clients
PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS
Workplace Meetings
Webcam Exercise 8: Meeting Participation
Webcam Exercise 9: As Questions at a Meeting
COMPLETE WORKPLACE DOCUMENTS
Written Instructions and Work Procedures
Using Workplace Documents
COMMUNICATING A POSITIVE PUBLIC IMAGE
Company Image
COMMUNICATION EQUIPMENT AND SYSTEMS
Use of Communications Equipment
SELF ASSESSMENT - EMPLOYABILITY SKILL LEVEL
TRAINER: UNIT COMPLETION PROCEDURE
Trainer Sign-off 1 - Paperwork Received and Tasks Complete
Trainer Sign-off 2 - Benchmark Questions - Communication

Example Resources

There are 5 different videos used throughout this unit. Here's three picked at random:



Latest Changes


30 May 2018 - 2:39 PM Tim Harris Webcam Exercise 1: Improving Communication Added a new Video resource.
30 May 2018 - 2:39 PM Tim Harris Webcam Exercise 1: Improving Communication Removed a Youtube resource.
10 Jul 2017 - 4:58 PM Tim Harris Updated Unit.
10 Mar 2017 - 12:01 PM Richard Babovic Types of Signage Updated mapping for questions 1 through to 5.
09 Mar 2017 - 5:33 PM Richard Babovic Hand Signals and Construction Industry Terminology Updated mapping for questions 1 through to 7.
08 Mar 2017 - 4:52 AM Tim Harris Updated Unit.
07 Mar 2017 - 6:31 PM Tim Harris Updated Unit.
03 Mar 2017 - 10:29 AM Richard Babovic Safety Data Sheet Interpretation - Tanalith - T Changed resource type to Assessment Resource
02 Mar 2017 - 3:55 PM Richard Babovic Safety Data Sheet Interpretation - Tanalith - T Updated mapping for questions 1 through to 8.
01 Mar 2017 - 2:20 PM Richard Babovic Safety Data Sheet Interpretation - Tanalith - T Updated mapping for questions 1 through to 8.
01 Mar 2017 - 11:05 AM Richard Babovic SWMS - Interpretation - Working at Heights Updated mapping for questions 1 through to 7.
07 Feb 2017 - 5:10 PM Tim Harris Updated Unit.
14 Dec 2016 - 3:48 PM Rick Harris Inscope Import
14 Dec 2016 - 3:48 PM Rick Harris Inscope Import
16 Sep 2016 - 10:15 AM Rick Harris Hand Signals and Construction Industry Terminology Updated mapping for questions 1 through to 7.
16 Sep 2016 - 10:15 AM Rick Harris Hand Signals and Construction Industry Terminology Updated mapping for questions 1 through to 7.
16 Sep 2016 - 10:14 AM Rick Harris Hand Signals and Construction Industry Terminology Changed the task behaviour to go back 2 questions on an incorrect answer.
16 Sep 2016 - 10:10 AM Rick Harris Safety Data Sheet Interpretation - Tanalith - T Updated mapping for questions 1 through to 8.
20 Jun 2016 - 1:50 PM Rick Harris Using Workplace Documents Added image.
20 Jun 2016 - 1:47 PM Rick Harris Using Workplace Documents Added image.
20 Jun 2016 - 1:47 PM Rick Harris Using Workplace Documents Added image.
20 Jun 2016 - 1:47 PM Rick Harris Using Workplace Documents Added image.
20 May 2016 - 12:47 PM Michael Sheppard Updated Unit.
14 Apr 2016 - 2:47 PM Michael Sheppard Updated Unit.
02 Feb 2016 - 4:03 PM Michael Sheppard Updated Unit.
10 Dec 2015 - 1:47 PM Tim Harris Updated Unit.
22 Jul 2015 - 1:51 PM Tim Harris Form Filling and Listening - Activity Original question.
22 Jul 2015 - 1:51 PM Tim Harris Form Filling and Listening - Activity Original question.
22 Jul 2015 - 1:47 PM Tim Harris Form Filling and Listening - Activity Added a new Market Place resource.
22 Jul 2015 - 1:45 PM Tim Harris Form Filling and Listening - Activity Original question.
22 Jul 2015 - 1:45 PM Tim Harris Form Filling and Listening - Activity Original question.
22 Jul 2015 - 12:00 PM Tim Harris Form Filling and Listening - Activity Original question.
22 Jul 2015 - 12:00 PM Tim Harris Form Filling and Listening - Activity Original question.
22 Jul 2015 - 11:58 AM Tim Harris Created a new task: Form Filling and Listening - Activity
22 Jul 2015 - 11:57 AM Tim Harris Plan reading and forms Deleted Question.
21 Jul 2015 - 10:19 AM Michael Sheppard Trainer Sign-off 1 - Paperwork Received and Tasks Complete Changed the resource display behaviour.
15 Jun 2015 - 10:20 AM Tim Harris Use of Communications Equipment Updated mapping for questions 1 through to 6.
23 Apr 2015 - 2:19 PM Tim Harris Updated Unit.
19 Feb 2015 - 4:20 PM Tim Harris Updated Unit.
16 Feb 2015 - 3:58 PM Tim Harris Updated Unit.