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CPCCOM1014: Conduct workplace communication

Information for the learner - CPCCOM1014
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CONVEY AND RECEIVE INFORMATION AND INSTRUCTIONS
General information for the learner
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Effective listening and questioning
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SWMS - Interpretation - Working at Heights
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Plan reading and forms
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Workplace Incident Report
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ACCESS, INTERPRET AND PRESENT INFORMATION
Listening, communication and tools - door/window installation
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Webcam Scenario - Notify changes to work timetable
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Webcam Scenario - Asking questions
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FOLLOWING VERBAL INSTRUCTIONS
Spoken Messages and Verbal Instructions
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Safety sign carousel
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Webcam Exercise: Use questions to gather additional information
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FOLLOWING WRITTEN INSTRUCTIONS
Sequencing information
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Identifying tasks and requirements
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PARTICIPATE IN SIMPLE MEETING PROCESSES
Participating in meetings
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Case study: Participating in meetings
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Case study - Meeting goals and actions
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Webcam Exercise: Ask Questions at a Meeting
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PRACTICAL ACTIVITIES
Practical Task 1 - Toolbox talk 1 - Participate in meeting
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Practical Task 2 - Sequencing a task and furnishing a written report
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Learner finalisation
Student declaration and feedback
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TRAINER: UNIT COMPLETION PROCEDURE
Trainer Sign-off 1 - Administrative/Compliance checks
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CPCCOM1014 Observation Checklist
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