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CPCCCM1014A: Conduct workplace communication

Apprentice Instructions for CPCCCM1014A

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GATHER, CONVEY AND RECEIVE INFORMATION

Plan & Prepare - Site Safety Plan

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What is Workplace Communication

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SDS Interpretation - MDF

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SWMS - Interpretation - Working at Heights

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Safety Data Sheet Interpretation - Tanalith - T

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Evacuation and Fire Safety - Interpretation

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Form Filling and Listening - Activity

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Plan reading and forms

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COMMUNICATION

Communication Numeracy

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Responding to Individual Differences

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Becoming an Assertive Communicator

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Communication - knowledge

Communicating with Aboriginal and Torres Strait Islander people

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Communicating with non-English speaking people

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Communicating with people with hearing impairment

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Communication - skills

Webcam Exercise: Communication Barriers

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Webcam Exercise: Improving Communication

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Webcam Exercise: Examples of Aggressive/Passive Communication

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Listening - skills

Listening, communication and tools - door/window installation

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COMMUNICATION HIERARCHY

Hierarchy - Who to Contact

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Webcam Exercise: Reporting to Workplace Personnel

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Webcam Exercise: Verbal Communication Instructions

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FOLLOWING VERBAL INSTRUCTIONS

Spoken Messages and Verbal Instructions

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Types of Signage

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Hand Signals and Construction Industry Terminology

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Webcam Exercise: Hand Signals

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FOLLOWING WRITTEN INSTRUCTIONS

Understanding Written Communication

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Using Emails for Workplace Communication

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Other Forms of Written Workplace Communication

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Webcam Exercise: Written Communication Instructions

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COMMUNICATION WITH CLIENTS

Providing Clients with Appropriate Information

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Leaving a Positive Image with Clients

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Webcam Exercise: Communicating with Clients

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PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

Workplace Meetings

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Webcam Exercise: Meeting Participation

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Webcam Exercise: Ask Questions at a Meeting

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COMPLETE WORKPLACE DOCUMENTS

Written Instructions and Work Procedures

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Using Workplace Documents

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COMMUNICATING A POSITIVE PUBLIC IMAGE

Company Image

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COMMUNICATION EQUIPMENT AND SYSTEMS

Use of Communications Equipment

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TRAINER: UNIT COMPLETION PROCEDURE

Trainer Sign-off 1 - Paperwork Received and Tasks Complete

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Trainer Sign-off 2 - Benchmark Questions - Communication

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Courses Available

CPCCCM1014A: Conduct workplace communication

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