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Learning and Assessment Resources
CPCCCM1014A: Conduct workplace communication
Apprentice Instructions for CPCCCM1014A
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GATHER, CONVEY AND RECEIVE INFORMATION
Plan & Prepare - Site Safety Plan
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What is Workplace Communication
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SDS Interpretation - MDF
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SWMS - Interpretation - Working at Heights
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Safety Data Sheet Interpretation - Tanalith - T
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Evacuation and Fire Safety - Interpretation
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Form Filling and Listening - Activity
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Plan reading and forms
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COMMUNICATION
Communication Numeracy
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Responding to Individual Differences
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Becoming an Assertive Communicator
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Communication - knowledge
Communicating with Aboriginal and Torres Strait Islander people
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Communicating with non-English speaking people
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Communicating with people with hearing impairment
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Communication - skills
Webcam Exercise: Communication Barriers
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Webcam Exercise: Improving Communication
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Webcam Exercise: Examples of Aggressive/Passive Communication
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Listening - skills
Listening, communication and tools - door/window installation
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COMMUNICATION HIERARCHY
Hierarchy - Who to Contact
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Webcam Exercise: Reporting to Workplace Personnel
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Webcam Exercise: Verbal Communication Instructions
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FOLLOWING VERBAL INSTRUCTIONS
Spoken Messages and Verbal Instructions
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Types of Signage
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Hand Signals and Construction Industry Terminology
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Webcam Exercise: Hand Signals
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FOLLOWING WRITTEN INSTRUCTIONS
Understanding Written Communication
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Using Emails for Workplace Communication
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Other Forms of Written Workplace Communication
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Webcam Exercise: Written Communication Instructions
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COMMUNICATION WITH CLIENTS
Providing Clients with Appropriate Information
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Leaving a Positive Image with Clients
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Webcam Exercise: Communicating with Clients
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PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS
Workplace Meetings
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Webcam Exercise: Meeting Participation
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Webcam Exercise: Ask Questions at a Meeting
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COMPLETE WORKPLACE DOCUMENTS
Written Instructions and Work Procedures
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Using Workplace Documents
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COMMUNICATING A POSITIVE PUBLIC IMAGE
Company Image
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COMMUNICATION EQUIPMENT AND SYSTEMS
Use of Communications Equipment
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TRAINER: UNIT COMPLETION PROCEDURE
Trainer Sign-off 1 - Paperwork Received and Tasks Complete
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Trainer Sign-off 2 - Benchmark Questions - Communication
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