Like all good risk assessment processes, there is a requirement to review the control measures to evaluate their effectiveness.
In the past concerns that were real, perceived, valid and invalid were raised with how the White Card course was being delivered were overwhelmingly focused on online delivery and controls or changes were put in place in the hope of reducing these concerns.
Some forms of online delivery can be problematic, like face-to-face courses, the quality of courses (and student learning outcomes) varies from exceptional to terrible.How are the current alternative White Card delivery strategies going?
White card training delivery on Zoom: our concerns
One of our staff members recently completed their White Card course using the connected real-time delivery of white card training methodology endorsed by the regulators.
Throughout the Zoom presentation, the trainer presented to the group of 20 students a question. The trainer would ask one student to answer the question and would discuss with that student if they selected the incorrect answer until they agreed on the correct response. The trainer then told all of the students to write down or enter the correct answer.
In this course each student answered 2-3 questions each, yet every student achieved 100% in their knowledge component of the course.
While the required performance evidence components were adequately addressed, the ,knowledge evidence components failed the principles of assessment in nearly every category.
This process seems to be endorsed by the regulator as they reserve the right to attend any Zoom session so we presume that they have witnessed the courses being delivered this way.
We have received anecdotal evidence that this process is common in face-to-face courses as well.
We question how a student in a Zoom or face-to-face class demonstrate a knowledge of more than 50 topics in a valid and reliable way.
Online White Card delivery: a solution that addresses authenticity
In the past the overwhelming concern about online delivery of the White Card was about authenticity and about the length and quality of the courses provided.
Since its inception in 2013, the Ammonite platform incorporated a system whereby the course designer could enforce the requirement that the system captured an image of the person answering each question and thus eliminating the concerns of authenticity. Nine years into the future today in 2021 if this same approach was adopted by all platforms authenticity issues would not be a problem.
A call for review of compliance and control measures for Zoom and F2F White Card courses
On a compliance level, and more importantly, a student learning outcome level, the current control measures implemented for Zoom and F2F White card courses are not effective and require further review.
Regulators and/or auditors can control the quality and effectiveness of online learning. Regulators can log into any Zoom course from anywhere and complete or participate in any online course.
To address student knowledge and ultimately safety at the workplace we call for answers to the concerns raised and an investigation into the control measures for Zoom and F2F White Cards.